Support
Questions, bugs, suggestions? We answer as soon as we can.
Contact
Write to support@priet.us. When reporting a problem, please include if you can:
- Apple TV model and tvOS version
- JellyPlayer version
- For a playback problem, the file's container and codecs
- What you expected and what happened instead
Frequently asked questions
What do I need to get started?
A media source you control: either a Jellyfin server — enter its address and sign in with Quick Connect or a password — or an SMB share on your local network. For SMB, open the Network tab: servers are discovered automatically, or add one by IP or hostname. JellyPlayer does not include or stream any content of its own.
Does JellyPlayer re-encode my videos?
No. JellyPlayer uses direct play: your server sends the original file and the app decodes it on the device. Nothing is transcoded, so you get the exact quality of your source.
Which formats and codecs are supported?
It is built on the mpv engine with hardware-accelerated decoding, so it handles most containers and codecs: high-bitrate 4K, HEVC, H.264, AV1, VC-1, 10-bit HDR, lossless and multichannel audio, and PGS (image) subtitles.
What about HDR and Dolby Vision?
HDR10 plays with passthrough when your Apple TV is set to HDR output. Dolby Vision sources are played as HDR10. If your TV is SDR, turn off HDR passthrough in Settings so the video is tone-mapped.
Can I switch audio and subtitle tracks?
Yes. Open the on-screen controls during playback and pick any audio or subtitle track, including forced and image-based (PGS) subtitles.
Can I play from a NAS without Jellyfin?
Yes. The Network tab browses SMB shares directly, with no Jellyfin server involved. Folders and playable files are listed so you can start playback with a click, and the position is remembered on the device.
A file will not play, or the colours look off.
Check that your Apple TV's HDR output setting matches the content, and that the file's codec is among those listed above. For very large files, a wired connection helps. If a specific file still fails, email us with its container and codec details.
Is my library or my data sent anywhere?
No. JellyPlayer has no analytics, no ads and no telemetry. It talks only to the Jellyfin server and the SMB shares you configure. See the Privacy Policy.
Which devices does it run on?
Apple TV with tvOS 18 or later. An Apple TV 4K is recommended for 4K HDR playback.